Get to know Holly

Holly's Role at p80

Holly's main objective is delivering consistent value and success to p80's clients.

This is accomplished by:

• Reporting on and managing client goal progress and overseeing strategic decision-making based on data
• Ensuring the Strategists and team are maintaining the agency's standard for strategic client success
• Working on optimizing the client journey from sales to delight
• Aligning and educating the internal teams about the importance of client success
• Managing a client service process aimed at efficiency and friction reduction
• Assessing team happiness and advocate for process changes aimed at continuous improvement

Favorite Non-Work Activities:

• Visiting family in Cazenovia, New York
• Playing "Ecologies" (& beating her husband, Ben)
• Hosting game nights & dinner parties
• Being a cat mom to Wasabi & Wilson 😻

Favorite Work Activities:

• Strategic collaboration & creative brainstorming
• Reading "The Toyota Way" & learning new productivity skills
• Developing new processes using colorful markers on her various whiteboards

Favorite Music: (per Spotify's year review)

• Top Song: "I'm Your Wreck" - Mt. Joy
• Top Artists: Mt. Joy, Kanye West, Phish
• Top Genres: Jam band, Chicago rap, Classic rock
• Audio Aura: Joy & bold

Education & History:

Holly attended St. Bonaventure University and graduated in May 2018 with a B.A. in Professional and Creative Writing and dual Marketing & English Minors.  During her final semesters of school, she interned at protocol 80 working on content production.

Holly spent 2018-2019 at protocol 80 as an Inbound Marketing Specialist focused on content production and began her role as Consultant in January of 2020. She's excited to start 2022 as VP of Client Success and help the team continue to deliver amazing work for p80's clients.