Donny Kemick, on January 27, 2015 // 11:49 AM
0 minute read
Donny Kemick, on November 14, 2014 // 3:48 AM
2 minute read
Your company just signed a contract with an Inbound Marketing company to redesign your website give your web marketing efforts an overhaul. You've been looking at competitors' websites and the sites of companies that you respect and admire. Then the design phase of your project starts. Just what you've been waiting for! You're so excited to get a new, modern look to your website. You're sick of the current, dated aesthetic.
When the new design comps through for review, you pour over them critiquing every pixel. IT MUST LOOK PERFECT! Finally, the design is approved and the project moves on to the next phase, content. Guess what happens... you lose interest. Without fail! This happens in nearly 100% of small businesses.
The content phase just doesn't feel as sexy as the design phase. I get it. I do. The problem is, the content is the more important of the 2 phases.
The look and feel of your website is very important in building trust with your visitors. It's also really important from an ease of use standpoint. Good design makes finding what you're after extremely easy. Good design shows that you care about what potential clients see when they look for you. Ultimately, TRUST is the the biggest factor with design in Inbound Marketing. You can't expect strangers to stick around long if your site's design doesn't build trust and deliver the content your visitor is looking for.
However... CONTENT is what actually gets visitors to your website. Then they stick around if the design is trustworthy and the content matches what they are looking for. The effort that goes into the design phase of your website should be monumentally surpassed by the effort that goes into the content creation portion of your website redesign. I know the design phase is the sexy part, but if you care at all about generating high quality traffic that converts into high quality leads, you need a more concerted effort on content than you do the design.
Why is that? For starters, prospects don't Google for the vendor in your industry with the best website design. They Google for a solution to their problem. If your competitor's site answers that more effectively but looks a little less attractive than yours, the visitor won't know. All they will know is that they found a solution to their problem, the competitor's site was acceptable in design and now they are on the path to become the competitor's customer, not yours.
The bottom line is, no one will see your beautifully designed website if you don't build out the content appropriately. Again, I recommend shifting the bulk of your energy from the design phase to the content phase if you are truly trying to attract visitors to your website that ultimately convert to leads and customers. At the end of the day, that's the goal for the vast majority of small businesses online.
The homepage of your website is like the facade of your office or storefront times 10. If people drive by your actual office, they are going to form opinions about you based on the signs, colors, size, neighborhood, overall aesthetics, etc... but they are in front of your office. In most cases, they aren't going to turn the corner, seconds later, and be at your competitor's office. This is especially true for B2B companies.
SEO (search engine optimization) optimizes your website to rank well in the major search engines such as Google, Bing and Yahoo! SEO is imperative to online success because of the following statistics (courtesy of Search Engine Journal):
SEO is not a one-time endeavor that your business can check off a list and never have to worry about again. Instead, it demands continuous attention to reach its maximum potential and to remain an effective tool for your business. This is where ongoing SEO comes into play.
Ongoing SEO analyzes the results of the services initially provided to make sure they are working. Many firms use tools like Google Analytics, MySEOTool, Moz tools, and more to review their activities and then use them to provide continuous SEO improvement. For example, here at p80, we provide ongoing reporting, recommendations, and modifications to ensure that our client company’s traffic and visibility see continuous improvement.
You may be thinking to yourself, “Hmm… My business already paid for SEO services when we created/upgraded our website. We’re already optimized so we don’t need ongoing SEO services.”
Yes, you have been optimized, but how well are those tactics that you have already invested in working? You may have some of your original SEO work performing poorly when you should be spending time on another tactic. Some of your web pages just may not be performing well SEO-wise and need to be modified. Ongoing SEO services can compare strategies and determine which one performs better. Through ongoing SEO you can make the adjustments necessary to ensure that your links stay on the first page of search results.
If your competition is working on its SEO, you better be too! Your competition could start outranking your business on search result pages, costing your sales. If your competition starts ranking for keywords that you used to rank for then changes need to be made. This is where ongoing SEO comes in to keep you ahead of your competition.
Most savvy Google users know that the company is always trying to improve its services and grow its market share (which is currently at an astonishing 67.3%) These changes include the algorithms for ranking websites. According to Moz, Google changes its search algorithm approximately 500-600 times each year. Most of these changes are insignificant, but some are major changes that affect search results. Accordingly, any successful results of SEO work done in the past can be negatively affected, making ongoing SEO even more important for your business. We stay up to date on all of those changes so you don't have to.
Donny Kemick, on June 20, 2014 // 8:25 AM
2 minute read
There are a ton of excellent web marketing resources online for succeeding as a web marketer. Here are 4 great reads I found this week:
This great post by Diana Urban, Director of Conversion Marketing at HubSpot, is a great "getting started" resource for small businesses. I know many of the SMBs that we meet know very little about Twitter and very rarely use it. That's unfortunate because it's often a much better platform for B2B companies than Facebook. Give it a read and start using Twitter more effectively.
This post was a guest post on the always valuable Duct Tape Marketing Blog, by Diana Gomez (Diana's were great resources this week :)). In it, Diana discusses how Google designed Google+ Pages in part so that business owners can maximize Google's features for their own business purposes. Diana also gives tips on setting up your company page, getting listed professionally on Google Maps through Google+, and how to use Hastags to start conversations. It's a must read! Especially for all of you business owners that keep saying Facebook doesn't work for your business!!
While Hubspot's title would lead you to believe this is only for marketing professionals, I would argue that this is a great resource for solopreneurs and folks at small businesses that have been tasked with working with a vendor to implement a web marketing strategy. This blog post by Lindsay Kolowich at HubSpot will get you up to speed with all of the marketing lingo you need to have an intelligent conversation with your web marketing vendor.
This very comprehensive list is a must read for marketers AND small businesses that are getting ready to start a website development or web marketing project. Written by Stoney deGeyter, this article touches on many important aspects of a web marketing project. Specifically, I love the way deGeyter places the emphasis on marketing as the primary driver of a web marketing project, versus the technical aspect. Many small businesses mix that up and spend too much time worrying about the technical aspect, and not enough on the marketing impact. Stoney also outlines a great list of questions to define the true scope of work to be done. Scope creep is a common problem with any web project, so this will help make sure everyone is on the same page with what needs done.
Donny Kemick, on June 06, 2014 // 12:02 PM
2 minute read
Sara, on May 27, 2014 // 1:22 PM
2 minute read
Every business wants to make connect more to its customers and increase its chances of gaining new customers. “Bing Places for Business is a free service that allows you to add or claim your business listing on Bing and be found by millions of Bing users searching online” Bing. It is simply another outlet for businesses to connect with Internet users and is an excellent opportunity to gain more customers.
Donny Kemick, on April 11, 2014 // 11:47 AM
1 minute read
If I had to guess I'd say you listed things like your level of service, your history of quality and reliability and your willingness to do whatever it takes to make your clients/customers fully satisfied. Those are all good reasons for someone to do business with you. Are those things that all of your new prospects know when they are looking for your product or service? In some cases a referral may provide those insights, but those aren't the prospects I'm talking about.
Do the new clients you work with that have found your offering on their own know about these things? No. Most do not. Your website, advertisements and print collateral may try to convey those messages, but let's be honest. These new prospects only made a connection with you for 1 reason:
THEY THOUGHT YOU COULD SOLVE ONE OF THEIR PROBLEMS!!!!!!!!!!!!!!!!!
That's right. Initially, they weren't at all concerned with your level of service, quality or willingness to make them happy. They were hopeful that you had a solution to a problem that they have.
If your goal is to generate new leads/prospects/clients through your website, then your website, it's search engine optimization, and overall inbound strategy should be largely focused around the problems that you solve. Your prospects aren't going to Google "widgets with highest level of service" in their research for a solution to their problems. Do you? Probably not.
Think about the problems you help solve or the goals you help achieve for your clients. It will lead to a treasure trove of topics to write about in your content marketing strategy, calls to actions for your website, and themes for ads in your PPC campaigns.
Donny Kemick, on April 07, 2014 // 6:11 AM
4 minute read
Gearing up for a website redesign? Great! I hope we're helping you! :)
Either way, it's an exciting time! I hope you are also working on a full inbound marketing strategy. Doing both simultaneously has some advantages, such as ensuring you don't have to rework your new site design to accommodate your inbound marketing efforts. One area that should most certainly be identified and thought about is the various buyer personas your organization has. When visitors arrive on their site, they don't want to figure out what's in it for them. They need to be hit over the head with the value you provide to the buyer persona they fit in.
True or False: If a visitor finds content that is highly relevant to them they are more likely to spend more time on your website.
True or False: If a visitor identifies better with the content that you provide them because it is more relevant to them they are more likely to lead to a sale.
Okay, now that the common sense is out of the way, let's talk about buyer personas...
Call it segmentation if that makes you feel warm and fuzzy and is more familiar. Regardless of the name, we're simply trying to identify differences in the characteristics of your buyers. Every product/service you sell may have a unique buyer persona associated with it. Conversely, every product/service you sell may have the same buyer personas, plus some unique ones. The bottom line is, you need to be able to identify them and know what differentiates one from the other.
Marketing automation software company identifies Buyer Personas this way:
Buyer personas are the result of slicing your target audience into individual groups of people. These people are fictional representations of your ideal customers, based on real data about customer demographics and online behavior, along with educated speculation about their personal histories, motivations, and concerns.
Make each persona a fictitious person and create their profile. When you are preparing to market to a certain persona, you can ask, "Would Bertha respond to this?", or "Would Herman be receptive to this?"
If we look at a large manufacturer like John Deere. They have a huge selection of products from consumer-grade lawn mowers to industrial-use farm equipment. Each has a distinct buyer persona. If you look at the deere.com website, you'll notice they are narrowing their buyer persona from the beginning:
After choosing your geographic region you are taken to another broad level page, focused on narrowing down the visitor's buyer persona. Each of the large rotating banners is focused on a different buyer, hoping to grab their attention and whisk them away to the solution to their equipment problems. Even the Top-Navigation puts the narrowing criteria as the very first item, Industry.
They do a good job of getting out of the visitor's way to let them find the right experience for them. This is harder than clumping all of their products together and having the visitor sort out which are best for them. Once you identify the area of the site best suited for you, they speak directly to you. They don't use the same copy when talking to the Forestry industry as they do the when talking to Military and Government visitors. For example, on the Forestry, they tailor photos and copy directly to the Forestry buyer:
My discussion of the example above only goes as deep as the industry, but Deere no-doubt has customized the experience based on more details of each buyer persona, such as:
Knowing your prospective buyers at these levels makes identifying content to create much easier, and much more effective once created! It will also make sure you are speaking directly to them, making a connection that your competitors aren't.
Identifying and creating your organization's buyer personas involves some research about existing clients/customers as well as your ideal customer/client. This research should be focused on
You should research/interview/survey good and bad clients/leads along with people you've never been in contact with. Does this take more time than just jumping and getting your site done? Of course! Is it a way better way to handle the process and ensure you are more successful? Absolutely!!
We want your website redesign and inbound marketing to be a success. To see how we can guide the process, contact us. We're very friendly, and our goal is to help you do things right the first time!